F.A.Q

Here is the professional English version of the FAQ page for StitchedKits. This layout is optimized for high conversion and building trust with North American customers.

Frequently Asked Questions (FAQ)

🏆 Quality & Craftsmanship

Q: Are your jerseys stitched or heat-pressed?

A: We live by our name—StitchedKits. Every jersey we offer features high-quality, professional stitching. Names, numbers, and team patches are all embroidered and sewn directly onto the fabric. We do not use cheap screen printing or heat-press methods that peel off over time.

Q: How do the jerseys fit? Are they true to size?

A: Yes, our jerseys follow standard North American athletic sizing.

  • NFL/NBA: We recommend ordering your usual size for a comfortable fit.

  • NHL/MLB: These tend to have a slightly roomier fit to allow for layering.

    Please consult our detailed Size Guide on the product page before purchasing to ensure the perfect fit.

Q: Can I customize a jersey with my own name and number?

A: Absolutely! We offer full customization services. Simply enter your desired name and number in the custom fields, and our master tailors will craft your personalized kit using the same elite-level embroidery.

📦 Shipping & Delivery

Q: How long does it take to ship my order?

A: We pride ourselves on efficiency. Most orders are processed, quality-checked, and dispatched within 48 hours. Every single jersey undergoes a manual stitching inspection before it leaves our facility.

Q: When will my jersey arrive?

A: * USA & Canada: Typically 8–10 business days via tracked shipping.

  • Worldwide: Typically 10–14 business days depending on your local customs.

    You will receive a Tracking Number via email as soon as your package is on its way.

Q: Do you ship worldwide?

A: Yes! StitchedKits ships to fans across the globe. Whether you are in New York, London, or Tokyo, we will get your gear to your doorstep safely.

💳 Payment & Security

Q: What payment methods do you accept?

A: For your convenience and security, we accept all major payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover.

Q: Is it safe to shop on your website?

A: 100%. Our store is built on a secure platform with SSL encryption to protect your data. We use PCI-compliant payment gateways, meaning StitchedKits never stores your full credit card information.

🔄 Returns & Exchanges

Q: What if my jersey doesn't fit or arrives damaged?

A: We want you to be 100% satisfied.

  • If there is a manufacturing defect (e.g., wrong stitching or damage), we offer a full refund or replacement.

  • For sizing exchanges, please contact us within 30 days of delivery. Items must be in original condition with tags attached.

👕 Jersey Care

Q: How should I wash my stitched jersey?

A: To preserve the embroidery and fabric for years to come, we recommend:

  1. Turning the jersey inside out.

  2. Machine wash cold on a gentle cycle (or hand wash).

  3. Hang dry only. Never put your stitched jerseys in the dryer, as high heat can damage the fibers and stitching.

Still have questions?

With 15 years of experience in the game, our support team is here to help.

📧 Email us: support@stitchedkits.com

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